Terms and Conditions

Purchasing

Please brows all of our items and ask any questions you like, on deciding on your item add it to your basket then you can select the amount that you would like. Repeat for all items you require before selecting payment. It is the responsibility of the buyer to make sure the item they have purchased is correct for their project.

Payment

All payments are in British pounds, on checking out you will be first shown the total price of your items then the options for p&p to be added. p&p cost is calculated depending on service, value, weight, size and destination in the world, Your combined items and p&p payment total will then be shown. We reserve the right to set, increase or cancel orders if the post cost is not correct. The items and p&p payment are taken with ether the accepted bank card's or PayPal through the secure payment service on checkout, you will need to enter any offer or discount codes that you have for them to apply.

Shipping

It is the responsibility of the buyer to make sure there post address is correct, once orders are paid for and confirmed the address cannot be changed. We offer a range of post options on checkout from second class to tracked. We post in the UK and to Australia, Canada and New Zealand only. We dispatch with in two day of purchasing normally with the Royal Mail but others may be used, the cut of time is midnight on any day. We do our best to post every day excluding weekends and bank holiday but there may be times where shipping can be delayed and we can only deal with late delivery's 7 days after there original estimated deliver date. Unless requested we ship in the UK using a standard second class Royal Mail service, Royal Mail states that this is up to 5 Working days, so 7 full days from purchase. We check all post labels and stamps at least 3 times before posting so we 100% guarantee that they are on there when your purchase leaves us, any missing post is down to it coming of in the Royal Mail system and we recommend buyers contact there customer service if this is the issue.

Returns and Refunds

On receiving your items please check them for any damages or defects. If there is any issues please email us with the problem along with photo. Issues agreed to be down to post damages, manufacturing faults or mistakes by us are rectified with replacements or refund at no cost to the buyer, other issues like a mistaken purchase or misuse by the buyer etc then sorry the post cost is not refundable. Any other issues like not received etc must be reported within 14 days of the delivery date. You will need to contact us by email, please do this on receiving your items as you will have 14 days from receiving the items to return them to us. On receiving the items back we will inspect them and contact you for a resolution.

Our Commitment

We are dedicated to bring to market items of the best quality available for the model railway enthusiast. We strive to give the best information in the descriptions that we can on quality items at the best affordable prices that we can. We started as modellers and collectors from a very young age and over time we kept being asked to help with repairs of Triang Hornby and Lima locos Etc and in hunting through Toy and Train fairs, car boots, online media sights and collections for sale we found items and spares needed for others along with our own. Over the last several years it's became noticeable the need for spares for older Triang Hornby Lima items and so sourcing them to help others became a high priority to us. In the last 2 to 3 years we have invested as much as we can into this, sadly, due to volumes that we have to deal with, we can only do it with the most commonly used spares. We try to offer advice to the best of our ability and answer questions as soon as we can but like every one, we can always learn more.

Thank you for your time.